FAQs Explained

 

About us:

Who is Canaduo?

Canaduo is a virtual store based in Ontario, Canada, established in Q3, 2023. We specialize in offering hard-to-find products in Canada/US that originate from India. Our range includes ethnic clothing, treats, snacks, sweets, savories, groceries, jewelry, art supplies, spiritual items, and other regional favorites from trusted brands.

How did Canaduo start?

Our founder, a mother of two, recognized the challenges of finding specific products from South Asia in Canada. The idea was born out of personal experience and the desire to make these products easily accessible to others in similar situations.

What makes Canaduo unique?

We pride ourselves on our commitment to honesty, fairness, and quality. We empower and encourage the celebration of culture and traditions. Our prices are set with the immigrant experience in mind, ensuring affordability and transparency. We also offer Canada-wide shipping, free delivery after a certain amount, and a local pickup option in Mississauga.

Ordering Process:

How can customers place an order?

Simply browse through our curated collection, add desired products to your cart, and proceed to checkout. Follow the prompts to complete your purchase.

Can customers modify or cancel their order once it's placed?

Orders can be modified or canceled within 2 hours of placement. Please contact our support team immediately for assistance.

Do you offer any first-time purchase discounts or promo codes?

Yes, we on occasions offer first-time shoppers a special discount upon Sign up for our newsletter and would receive your welcome promo code. Please ensure the mail is not in spam or junk folder if you not receiving any emails from us and kindly add the address to your safe senders list.

Shipping & Delivery:

What are the shipping charges, and how are they calculated?

Shipping charges are based on the weight and destination of the order. However, we offer free shipping on orders above $x amount and even special promotional free shipping on specific products or lowered minimum order threshold for free shipping.

How long does it typically take for an order to be delivered?

We aim to dispatch your order within 1 to 2 business days, from there orders are typically delivered within 5-7 business days. Delivery times may vary based on location and shipping options. You have the option to choose from various shipping rates and express delivery options that are offered by our shipping partners to meet your time requirements. Our free shipping option normally aims to ship by the economic / standard options.

Do you offer expedited shipping options?

Yes, expedited shipping options are available at checkout for an additional fee.

How can customers track their orders?

Once your order is shipped, you'll receive a tracking number via email. Use this number on our website to track your order's progress.

How reliable is Our shipping providers?

We use leading and trusted shipping partners, known for competitive rates and dependable delivery times.

Returns & Refunds:

What is your return policy?

We accept returns within 30 days of delivery, except for safety/hygiene-sensitive category items. Products should be unused in their original condition with original packaging. If any issues or concerns, please contact us with your order number to obtain assistance.

How can customers initiate a return?

Click the "My Account" link in the site's navigation, view your order and then request a return.

1. Log in to your account:
   • In the Email field, enter your email address, and then click Continue.
   • In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
   • Go back to the online store, and then enter a six-digit verification code.
2. Click the order that you want to submit the return for.
3. If your order has more than one item, then select the items that you want to return.
4. Select a return reason and add a note for the store.
5. Click Request return.

If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.

How long does it take to process a refund?

Refunds are processed within 7-10 business days after we receive the returned item.

 

Product Information:

Are all products sourced only directly from India or other countries as well?

Currently, our primary products are from India imported by us or through our trusted importing partners. However, we're expanding our range to include items from other countries soon and currently working to source from UK, Sri Lanka, Pakistan and more.

How do you ensure the quality and authenticity of products?

We collaborate with trusted brands and sources, ensuring that every product meets our stringent quality standards.

Can customers request products not listed on the website?

Absolutely! If there's something you miss from home, let us know. We'll do our best to source it for you.

Can I read reviews about your products?

Absolutely! We love to collect and display genuine product reviews and Q&A. Feel free to share your experience as well.

I saw a QR code for a product. What is it?

That's a convenient way to find our products! Scan it with your phone to quickly access detailed product information or promotions.

I saw a product on a blog. Can I buy it there?

Yes, we use offer to embed our products buy buttons on various platforms. Clicking on it will guide you through the purchase process. However please ensure safety and if in doubt please directly shop from our site instead. We encourage you to take all precautions and information security best practices while you shop online

Do you showcase products on social media?

Yes, we intend regularly post and share our products on various social platforms. Please Follow our social media handles and stay informed on our latest collections.

Will the prices adjust to my local currency?

Yes, our location detection feature ensures that you see prices in your local currency, offering a seamless shopping experience. If you do not see your currency or country then currently, we do not offer services in that region. please reach out to us if questions

Is the website available in French languages?

Yes, our website translation to French automatically off all possible content to the best of ability and tool’s ability to ensure its inclusive and provides a personalized shopping experience.

 

 

Payment:

What payment methods do you accept?

We accept all major credit cards - Visa, MasterCard, AMEX and payment providers/Apps like PayPal, Apple Pay, Google Pay and also via Interac e-transfer if preferred on local pickup orders. At pop-up locations and events, we accept cash as well.

Is the payment process secure?

Absolutely. Our website uses advanced encryption to ensure your payment details remain confidential with leading industry standard through our payment and banking service providers. We do not store, nor our members have the ability to see or use any of the payment information provided, as it is completely handled by trusted the payment providers that are integrated at the checkout process.

 

Account & Privacy:

Do customers need to create an account to place an order?

No, but creating an account allows for faster checkouts and order tracking.

How do you ensure customer data privacy?

We prioritize your privacy. Our systems are designed to protect your data, and we never share it with third parties.

Can customers opt-out of marketing communications?

Yes, you can unsubscribe from our communications at any time via the link in our emails.

Local Pickup:

How can I subscribe to your newsletters?

Join our mailing list to receive updates, promotions, and more. We use leading tools to ensure you get the latest news from us.

Where is the local pickup location in Mississauga?

Our local pickup location details will be shared upon order confirmation.

What are the timings for local pickup?

Local pickups are available based on appointment only, there are 15 mins pickup slots allocated which must be picked at the shopping cart before selecting pickup option at the checkout.

Are there any specific protocols customers need to follow for local pickups?

Please bring your order confirmation and a valid Photo ID for verification. If you plan to send someone else to pickup on behalf of you, then please mention their full name in the order section and they can pickup with the confirmation email and their ID.

 

Feedback & Suggestions:

How can customers provide feedback or suggestions?

We value your input. Please use our contact form or chat feature to share your thoughts.

Do you have a reward system for customer referrals or feedback?

We're in the process of developing a loyalty program. Stay tuned for exciting rewards!

General:

How can customers contact customer support?

The best way to reach us is through the chat feature on our website, our contact form, or via email.

How can I chat with customer support?

Look for the chat icon on our website. Our team is ready to assist you in real-time if available online.

Do you have a physical store or only an online presence?

We operate exclusively online to bring you a seamless shopping experience from the comfort of your home.

Are there any plans for future expansion or new product categories?

Absolutely! We're constantly evolving and have exciting plans to introduce new product categories and expand our global reach.

 

Thank you for choosing Canaduo. Your journey, our mission.