Returns Policy

Return Policy

We extend a 30-day return privilege to our valued customers from the date of receipt of the merchandise.

Initiating a Return

1. Online Return Request: Please log in to your account and submit a return request directly through our online store. We will assess your request promptly and respond with approval status and further instructions.

2. Return Authorization: Upon approval of your return request, we will provide you with detailed instructions and any necessary return labels via email.

3. Packaging Requirements: Items must be returned in their original, unused condition, with all tags attached and original packaging intact.

4. Include Proof of Purchase: Ensure the inclusion of the receipt or proof of purchase within the return package.

Customer Responsibilities

• Return Shipping Costs: Customers are responsible for return shipping costs unless the return is necessitated by our error, such as dispatching an incorrect, defective, or expired item. We recommend utilizing a traceable shipping service to safeguard against lost parcels.

• Inspect Your Merchandise: In the event of receiving a defective, damaged, or incorrect item, please submit a return request immediately for prompt resolution.

Non-Returnable Items

• Perishable goods (e.g., food, flowers, plants).
• Customized or personalized products.
• Personal care goods and beauty products.
• Worn or used clothing items.
• Opened intimate apparel and worn jewelry.
• Hazardous materials, flammable liquids, or gases.

Final Sale Exclusions

We regret that we cannot accommodate returns on final sale, clearance, discontinued items, or gift cards.

Efficient Exchanges

For expedited exchanges, please initiate a return and place a new order for the desired item.

Refund Process

Once we have received and inspected the returned merchandise, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to the original payment method within 10 business days. If a refund is delayed beyond 15 business days post-approval, please contact us at shop@canaduo.com.

We Value Your Satisfaction!

For any inquiries or concerns, please do not hesitate to contact us at returns@canaduo.com. We are committed to ensuring a seamless and enjoyable shopping experience!